Terms of Use

By using our Services, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not use the Services. If you access and use the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

Capitalised terms in these Terms have the meaning given in this document or, where applicable, in the offer displayed at the time of subscription or payment.

If there is a conflict between these Terms and the specific conditions of an offer (launch promotion, Lifetime Platform Access, Infrastructure Subscription, credit pack, or other commercial offer), the specific conditions of that offer prevail for that offer.

Please also review our Privacy Policy, which governs your use of the Services and explains how we collect, use, and share your information.

We may modify these Terms or the Services from time to time at our sole discretion, including to reflect legal, case-law, or technical developments. We will notify you by posting updated Terms on the site and/or through other communication channels. You are responsible for reviewing these Terms whenever we make changes or when you use the Services. By continuing to use the Services after updated Terms are posted, you agree to be bound by the changes. If you do not agree with the changes, you must stop using the Services.

We may also modify or discontinue all or part of the Services at any time without notice, at our sole discretion, as our services evolve.

You may only use paid Services if you are 18 years of age or older and capable of entering into a contract with Cyberesia SA, and if you are not prohibited from using the Services under applicable law.

Certain features of the Services may require you to create an account. You must provide accurate, complete, and current account information and keep it up to date. Failure to do so may result in suspension or termination of your account. You are responsible for maintaining the confidentiality of your account credentials and password, and you must notify us immediately of any unauthorised use. You are responsible for all activities that occur under your account.

We welcome any feedback, comments, ideas, proposals, or suggestions you may have about our Services ("Feedback"). By submitting Feedback, you agree that we have the unlimited right to use it without compensation or restriction.

Certain parts of Aisance require payment. By subscribing to an offer, purchasing credits, or activating a subscription, you agree to pay the applicable fees and charges, including taxes, which are non-refundable and non-transferable except as expressly provided in these Terms or stated at checkout. Amounts payable are shown on the site and during the order process. Payments are processed in Swiss Francs (CHF), Euros (EUR), or US Dollars (USD) depending on the offer selected.

At platform launch, we offer a limited-time promotion granting lifetime platform access ("Lifetime Platform Access") according to the conditions shown at signup or checkout. After this launch period ends, access to platform infrastructure may be billed as a separate recurring subscription ("Infrastructure Subscription"), while use of server-side artificial intelligence features will be billed on a pay-as-you-go basis ("AI Pay-as-you-go") by deducting prepaid credits or according to the terms shown at the time of use.

AI Pay-as-you-go applies to inferences and processing routed through Aisance infrastructure. You may also bring your own API keys (BYOK) for certain providers; in that case, your prepaid balance is not charged for usage routed through your own keys, subject to those providers' terms. Where a feature offers BYOK or local processing on your device (for example via Ollama), the corresponding usage is not debited from your Aisance prepaid balance. The billing status and options shown in the interface at the time of use prevail.

If your prepaid credit balance is exhausted and no other payment or routing method (BYOK, local processing) is configured, access to the affected features may be suspended until you top up your balance or configure a permitted alternative. Any overage or consumption beyond the quotas or limits of an offer may be billed at the rates in effect, as stated at subscription or on the site.

For the Infrastructure Subscription: Cyberesia will endeavour to notify you in good time before renewal. However, you are responsible for meeting payment deadlines. If renewal payment is not received by the due date, access linked to the subscription may be suspended from the day after the due date. Account data may then be deleted in accordance with the "Data, backups, and retention" section.

When you purchase credits for AI Pay-as-you-go, the amount paid (minus applicable taxes) is credited to your prepaid balance unless otherwise stated at checkout. Your balance is consumed as you use server-side AI models and usage-based features.

If you receive Lifetime Platform Access under the launch offer, that access covers use of the platform as described in the offer, without recurring Infrastructure Subscription fees, subject to these Terms and any limits stated at signup. Lifetime Platform Access does not automatically include AI Pay-as-you-go: credits or other terms shown at the time of use apply for server-side AI features billed by consumption.

After the launch period, an Infrastructure Subscription may be required to maintain platform access, according to rates and conditions published on the site. If you subscribe, you pay the applicable periodic fees plus taxes until cancellation or termination in accordance with these Terms.

You may cancel an optional platform subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. You will not receive a refund for fees already paid for the current period.

Prepaid credits are generally non-refundable once added to your balance, except where required by applicable law or expressly stated in a promotional offer.

During a limited launch period, we offer a promotion granting Lifetime Platform Access to eligible users. Specific terms—including the duration of the promotional window, any usage limits, and the scope of included features—are provided at signup or checkout and prevail in case of conflict.

Lifetime Platform Access is personal, non-transferable, and tied to your account unless otherwise stated in the offer. It does not exempt you from AI Pay-as-you-go for consumption-billed features, or from accepting these Terms and our Privacy Policy.

After the launch period ends, new users will no longer be able to subscribe to Lifetime Platform Access; available offers will then be the Infrastructure Subscription and AI Pay-as-you-go, or any other offer published on the site.

Cyberesia provides a software and infrastructure platform for accessing tools, applications, and artificial intelligence models. It does not intervene in content produced by users or in decisions made based on Generated Content.

In the context of your use of the Services, Cyberesia's role is limited to providing the technical and network resources needed to operate the platform, subject to the limitations described in these Terms and constraints imposed by third-party providers.

Cyberesia undertakes to provide the Services with the care and skill of a professional in the field, within the limits of these Terms.

Cyberesia reserves the right to interrupt or temporarily limit all or part of the Services to carry out maintenance, updates, or technical improvements, without entitlement to compensation, subject to mandatory legal obligations.

If Cyberesia becomes aware of use of the Services that affects its infrastructure, platform security, or other users, Cyberesia reserves the right to suspend or terminate access immediately, in whole or in part, without prejudice to any remedies available to it.

The Services rely on third-party providers (hosting, AI models, payment, storage, analytics, etc.). You agree to accept and comply with the terms, licences, and privacy policies applicable to those third parties for the associated usage and service rights.

When you configure your own API keys (BYOK) or use locally executed models, you remain solely responsible for complying with those providers' terms and for any use that results.

Our Services may allow you to store or share content such as text (in messages or communications), files, documents, graphics, images, audio, and video. Anything you post or make available through the Services (except Feedback) is "User Content".

Aisance does not claim ownership of your User Content, and nothing in these Terms restricts rights you may have in your User Content.

By sharing User Content through our Services, you grant us and our affiliates and licensors a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid licence, with the right to sublicense, to use, host, store, copy, communicate, modify, create derivative works from, distribute, publish, publicly display, and publicly perform your User Content.

This licence is necessary for us to provide and improve our Services and remains in effect even if you stop using the Services.

You are solely responsible for all User Content you post or share through our Services, and you represent and warrant that you have all rights necessary to grant us the licence to use your User Content. You also represent and warrant that your User Content and its use on the Services will not infringe or violate any third party's intellectual property rights or applicable laws or regulations.

You may remove your User Content by deleting it from the Services. However, some User Content may not be fully removed and may continue to exist on the Services. We are not responsible for failure to remove or delete your User Content.

Account data and certain content may be hosted in Switzerland or with selected providers. Artificial intelligence processing may involve transfers to third countries in accordance with our Privacy Policy. Using BYOK or local processing may limit certain transfers depending on the configuration you choose.

You are responsible for configuring the Service correctly and implementing your own measures to ensure the security, protection, and backup of your User Content. Cyberesia does not guarantee indefinite retention of your data.

You acknowledge that any termination, account deletion, prolonged non-payment, or expiry of access may result in permanent and irrecoverable deletion of all or part of your data. If you terminate voluntarily, you must export any data you wish to keep in advance.

Unless otherwise required by law, after suspension or termination of your account for non-payment or at your request, Cyberesia may retain your data for a maximum period of ninety (90) days before permanent deletion. After that period, deletion is irreversible and recovery will not be possible.

We grant you a non-exclusive, worldwide licence to use, copy, modify, sell, create derivative works from, distribute, publicly display, and publicly perform Generated Content for lawful commercial purposes, subject to these Terms and any restrictions imposed by underlying AI providers.

By using the Services, you agree to: use them lawfully and in compliance with all applicable laws; follow these Terms and any documentation, usage guidelines, settings, and other requirements provided by Cyberesia SA or its licensors; not infringe the rights of Cyberesia SA, its licensors, or any other person or entity; use Generated Content in a manner consistent with applicable provider policies; respect these Terms, any other agreements you may have, and third-party rights; and not attempt to circumvent credit limits or other restrictions imposed by Aisance or its licensors.

If requested by Cyberesia SA or its licensors, you must provide information about your efforts to reduce security risks, which may be used to assess your compliance and improve the Services.

You agree not to engage in any of the following:

• Post or transmit User Content that infringes intellectual property, privacy, or other rights; encourages discrimination or harm; or is false, misleading, vulgar, defamatory, obscene, or offensive
• Sell, transfer, lend, or distribute all or part of the Services, except Generated Content as permitted by these Terms
• Create software that operates similarly to the Services and offer it to third parties
• Decompile, disassemble, or extract the source code, interface, or proprietary components of the Services, except as expressly permitted by law or in writing by Cyberesia
• Use the Services to distribute unauthorised malicious code or to discover underlying models, algorithms, or systems
• Remove, alter, or conceal any intellectual property notices on the Services
• Interfere with or attempt to interfere with the functionality or proper operation of the Services
• Use or display the Services, name, logo, or proprietary information of Aisance without written consent
• Access non-public areas of the Services or Cyberesia SA's systems without authorisation
• Attempt to breach security or authentication measures or test the vulnerability of any system or network
• Circumvent technological measures implemented to protect the Services
• Scrape or extract data from the Services except as permitted by these Terms
• Send unsolicited promotional material, spam, or other solicitation
• Use Aisance trademarks, logos, URLs, or product names without written authorisation
• Use the Services for commercial benefit of a third party in a manner not authorised by these Terms
• Impersonate any person or entity or misrepresent your affiliation
• Upload protected health information unless explicitly permitted
• Use the Services in a way that causes harm to society or violates applicable law
• Encourage or enable any other person to engage in any of the above

Cyberesia SA respects copyright law and expects users to do the same. We reserve the right to terminate accounts of users who repeatedly infringe the copyrights of others.

The Services may provide links to third-party websites or resources for your convenience. We do not endorse or assume responsibility for the content, products, or services offered by those third-party resources, and users assume all risks related to their use.

We may suspend or terminate your access to the Services or your account at any time, including for breach of these Terms, abusive use, or impact on infrastructure, at our discretion within the limits of applicable law.

In the event of non-payment of an Infrastructure Subscription, access linked to that subscription may be suspended from the day after the unpaid due date, after any grace period stated at subscription. Data deletion will follow the "Data, backups, and retention" section.

To voluntarily terminate your account, please email contact@cyberesia.com and export in advance any data you wish to keep.

The Services are provided "as is" without any warranty, express or implied. We and our licensors expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will meet your requirements, be uninterrupted, secure, or error-free, or that information or content will be accurate, current, complete, or reliable. AI-generated output may be incorrect or inappropriate; you are responsible for reviewing it before use.

You agree to indemnify and hold harmless Cyberesia SA, its licensors, affiliates, and each of their officers, directors, employees, representatives, and agents from any claim, dispute, demand, liability, damage, loss, and costs and expenses (including reasonable legal and accounting fees) arising from or related to your access to the Services, your User Content, your violation of these Terms, or your actual or alleged infringement of intellectual property or proprietary rights of Cyberesia SA, its licensors, or any third party.

Cyberesia SA and its service providers and affiliated licensors shall not be liable for any incidental, exemplary, special, or consequential damages arising from use of or inability to use the Services, including but not limited to loss of profits, revenue, savings, business opportunities, data, goodwill, service interruptions, computer damage, system failures, or costs of replacement services.

This limitation applies whether the claim is based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and regardless of whether Cyberesia SA or its licensors or service providers have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Cyberesia SA's total liability arising from use of or inability to use the Services or these Terms shall not exceed the amounts you paid or are obliged to pay to Cyberesia SA for use of the Services in the twelve months preceding the claim. If you had no payment obligation, you are not entitled to monetary compensation.

These Terms and any legal action relating to them shall be governed by the laws of the Swiss Confederation, without regard to conflict-of-law provisions. For any dispute not resolved by arbitration as set out below, you and Cyberesia SA agree that the exclusive jurisdiction shall be the courts located in Geneva, Switzerland. You and Cyberesia SA waive any objection to the jurisdiction and venue of those courts.

We agree that any dispute relating to these Terms or use of the Services shall be resolved solely by binding individual arbitration and not in a class, representative, or consolidated action. Arbitration shall be governed by Swiss law, and you and Cyberesia SA waive the right to a jury trial or to participate in a class action. This dispute resolution provision survives termination of these Terms.

Limited exceptions: (i) we may bring a qualifying claim in small claims court; and (ii) we retain the right to seek injunctive or other equitable relief from a court to prevent or stop infringement or misappropriation of our intellectual property rights.

If we prevail in court, we may seek recovery of reasonable attorneys' fees and costs from you to the extent permitted by law.

Cyberesia SA and its licensors own the Services and associated intellectual property rights. Underlying AI providers may have separate rights in models and Generated Content. You acknowledge that the Services are protected by copyright, trademark, and other laws of Switzerland and other countries. You may not remove, modify, or conceal any copyright, trademark, or other proprietary notices.

These Terms constitute the entire and exclusive agreement between you and Cyberesia SA regarding the Services and supersede any prior oral or written agreements on the same subject. If any provision is held invalid or unenforceable, it shall be applied to the maximum extent permitted, and the remaining provisions shall remain in effect. You may not transfer or assign these Terms without Cyberesia SA's prior written consent; Cyberesia SA may freely assign these Terms.

Cyberesia SA may provide notices related to these Terms by email or by posting on the Services. For email notices, the date of receipt is deemed the date the notice is sent.

Failure by Cyberesia SA to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

If you have questions about the Services or these Terms, contact Cyberesia SA at contact@cyberesia.com.

Cyberesia SA, rue de la Corraterie 5, 1204 Geneva, Switzerland.